Privacy Policy

At Ellis Heating & Air, we respect your privacy. This policy explains how we collect and use information submitted through our website.

1. Information We Collect

When you submit a service request form, filter order form, or call us, we collect basic contact information such as your name, phone number, ZIP code, email (when provided), address (when provided for deliveries), and a description of your HVAC issue or order. We also record whether you provided affirmative consent to receive calls and text messages. We do not sell or rent your personal information to third parties.

2. How We Use Information

Information collected is used to respond to your service requests, schedule diagnostic visits or consultations, fulfill filter order requests, and communicate about your residential HVAC needs.

3. Communications Consent (TCPA)

When you check the consent box on our website forms, you provide prior express written consent for Ellis Heating & Air to contact you at the phone number you provide by phone call or text message (SMS/MMS), including calls or texts using an automatic telephone dialing system or an artificial or prerecorded voice, regarding your inquiry, appointments, service updates, and related offers. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchasing goods or services.

Current website consent language (version 2026-08-06):

By checking this box, I consent to receive calls and text messages (including by autodialer or prerecorded/artificial voice) from Ellis Heating & Air at the phone number I provided regarding my service request, appointment updates, and related offers. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase. Reply STOP to opt out of texts; reply HELP for help.

You may revoke consent for texts by replying STOP to any message from us, or by contacting us at (916) 467-0231. Reply HELP for help. We retain consent records (including consent version and timestamp) with your form submission for compliance purposes.

4. Contact Us

If you have questions about this policy, contact Adam Ellis at (916) 467-0231 or by mail at 2443 Fair Oaks Blvd, Sacramento, CA 95825.